Frequently Asked Questions

General

Agent acts on behalf of Insurance companies and brokers act on behalf of the insured. Operations and duty of care are also different.

 An insurance Agent is a professional and independent advisor knowledgeable in risk management and insurance services.

An agent is your insurance advisor, with professional qualifications and experience in insurance matters. An Agent has a bargaining power and therefore as a customer you or your firm is ensured of quality services at competitive cost.

As independent insurance agent we work with all registered insurance companies in Kenya.

– Copy of your ID
– Copy of your KRA pin certificate

– Filled proposal form

– Copy of log book if its car insurance

– Proof of ownership of assets e.g receipts

– General insurance except life – personal lines i.e. motor, medical home insurance, personal accident, travel
– Commercial insurance i.e. Fire, Burglary, all risks, Marine, professional indemnity (refer to list of our products)

Yes. You can contact our Customer Experience team to add or remove vehicles, change addresses, pay your premium and more. Note that some changes will affect your premium.

The changes can be effective immediately, or in some situations, you can choose the effective date. Certain restrictions may apply to some changes.

Claims

Every year so that your car is insured for the correct value. Our service partners will pay the cost of one valuation per vehicle per year so this service is free to you as our customer.

Yes. Several factors could influence why your rate changed between the time you submitted your quote and the time your vehicle was valued.

When your vehicle value is decreased after valuation.

Immediately inform us of any changes e.g. if you sold your car, change of address, etc. You can contact us on email info@tarajiiagency.co.ke and we can advise accordingly.

Call (0729497829) or email info@tarajiiagency.co.ke to renew your policy

Call (0729497829) or email info@tarajiiagency.co.ke and we will provide the best options for you. We are at your service and we value your continued support.

Payment

If Motor Insurance

You can easily pay via our MPESA PAYBILL 246697 with your Vehicle Registration Number as the account name. e.g. KCA 110R

If Non Motor Insurance

You can easily pay via our MPESA PAYBILL 246697  with the Type of Insurance Product and your Full Name as the account name. e.g. Anne Sati

At the Bank

You can pay at any Chase Branch in Kenya. Our account number is  49671001 and indicate your name and vehicle registration details.Scan & email the bank slip to our email:info@tarajiiagency.co.ke

Yes. We offer our customers a payment plan of 50:50 or a premium financing option.